Refund and Returns Policy

At Best in Less, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return or refund within 15 days of receiving your order

To be eligible for a return:

  • The item must be unused, in its original condition, and in original packaging
  • A receipt or proof of purchase is required

Please do not send items back to the manufacturer.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (food, flowers, etc.)
  • Personal care and hygiene items
  • Hazardous materials, flammable liquids, or gases
  • Gift cards and downloadable/digital products

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Items with obvious signs of use
  • Items not in original condition or missing parts (not due to our error)
  • Returns requested after 15 days

Refund Process

Once your return is received and inspected:

  • We will notify you via email
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing times may vary)

If you still need help, contact us at support@bestinless.co.uk

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:
support@bestinless.co.uk

Shipping Returns

To return your product, please mail it to:
15 Amherst St
Cardiff
South Glamorgan
CF11 7DR

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service for valuable items

Need Help?

For any questions regarding returns or refunds, contact us at:
support@bestinless.co.uk